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Service Desk Analyst

Posted: 14th May 2015

Grade 5: £24,057 – £28,695 p.a.

The Department of Computer Science has a new opening for a highly customer service-orientated individual to join the IT team as a Service Desk Analyst. The service desk is the main point of contact for IT queries in department from academics, students, visitors and support staff. You will be responsible for offering first-line advice and support on IT related issues, taking ownership of incidents, and working with colleagues within the IT team to ensure timely delivery of innovative solutions.

You will have experience of working in a busy role providing a high level of customer service to people at all levels and be proficient in a broad range of commonly used IT applications. You will also have the ability to prioritise, communicate appropriately according to customer needs and understanding, and work efficiently both independently and as part of the wider IT team in delivering an excellent overall service to the Department of Computer Science.

While this role is not specifically target-driven, a number of key metrics will be used to drive improvement within the overall service, including customer satisfaction and response times. This role will enable the candidate to develop their skills over time and possibly become a subject matter expert in the field of IT. The post, which is a full time appointment, has a salary on the University grade 05S scale (currently £24,057 - £28,695 p.a.).  This includes membership of OSPS and has an annual leave entitlement of 38 days per year (inclusive of all public holidays and university closed periods).

Interviews are expected to be held on 11 or 12 June 2015.

The closing date for applications is 12 noon on 4 June 2015.

For further details and to apply please visit: https://www.recruit.ox.ac.uk/pls/hrisliverecruit/erq_jobspec_version_4.jobspec?p_id=118453.

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