@article{hoffman1998use,
  title = "Use of the critical decision method to elicit expert knowledge: A case study in the methodology of cognitive task analysis",
  author = "Hoffman, Robert R and Crandall, Beth and Shadbolt, Nigel",
  year = "1998",
  journal = "Human factors",
  number = "2",
  pages = "254--276",
  publisher = "SAGE Publications Sage CA: Los Angeles, CA",
  volume = "40",
}