@inproceedings{wong2006knowledge,
  title = "Knowledge engineering from frontline support to preliminary design",
  author = "Wong, Sylvia C and Crowder, Richard M and Wills, Gary B and Shadbolt, Nigel R",
  year = "2006",
  booktitle = "Proceedings of the 2006 ACM symposium on Document engineering",
  organization = "ACM",
  pages = "44--52",
}