@inproceedings{crow1999knowledge,
  title = "Knowledge engineering with software agents",
  author = "Crow, Louise and Shadbolt, Nigel",
  year = "1999",
  booktitle = "Proceeding of the 1999 AAAI Spring Symposium on Intelligent Agent in Cyberspace.--Technical ReportSS-99-03",
  pages = "186--197",
}