@inproceedings{lyngs2018so,
  title = "So, Tell Me What Users Want, What They Really, Really Want!",
  author = "Lyngs, Ulrik and Binns, Reuben and Van Kleek, Max and Shadbolt, Nigel",
  year = "2018",
  booktitle = "Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing Systems",
  organization = "ACM",
  pages = "alt04",
}