@techreport{DalyJones*1999:Overview,
  title = "Overview of User-Centred and Ethnographic Methods with Conditions of Use",
  author = "Owen Daly-Jones and Nigel Bevan and Lincoln Wallen and Peter Houghton and Marina Jirotka",
  year = "1999",
  institution = "Defence Evaluation and Research Agency (DERA)",
  month = "March",
}