@inproceedings{Jirotka*1992:Making,
  title = "Making a Big Deal Out of Ethnography",
  author = "Marina Jirotka and Paul Luff and Christian C. Heath",
  year = "1992",
  address = "Toronto",
  booktitle = "CSCW92 Workshop on Ethnographic Studies of Work and {CSCW} System Design",
}