@article{Lyngs2018WhatUsersWant,
  title = "So, Tell Me What Users Want, What They Really, Really Want!",
  author = "Ulrik Lyngs and Reuben Binns and Max van Kleek and Nigel Shadbolt",
  year = "2018",
  journal = "CHI'18 (alt.chi), ACM Conference on Human Factors in Computing Systems",
  url = "http://arxiv.org/abs/1803.02065",
  doi = "10.1145/3170427.3188397",
}