@article{me:JOSM,
  title = "Digitalization strategy in service ecosystems: managing the interplay of tensions and empowerment",
  author = "Saba Samad and Tanvir Ahmed and Alastair Euan McCullough and Eva Dúran-López and Zófia Tóth and Nima Heirati",
  year = "2026",
  institution = "Journal of Service Management",
  journal = "Journal of Service Management",
  doi = "https://doi.org/10.1108/JOSM-03-2025-0151",
}