IT Help and Support
Support can be obtained from either Terry Brown or John Peachey in room 140. If you have any IT Support questions before your visit please email email@example.com.
Internal support pages
If you are already a member of the department or you are on the department's network then you can find support on the internal wiki.
Information for visitors
Eduroam (Wireless at academic institutions)
If you are at another university there is a good chance you can create an eduroam account before you arrive. You can then simply access the eduroam wireless network using your account. For further info see http://www.oucs.ox.ac.uk/network/wireless/services/eduroam/
OWL (Oxford Wireless Lan)
OWL accounts can be created for up to 2 weeks. If you are staying longer and are entitled to a University Card, you will be provided with an account by Oxford University Computing Services (OUCS) and will then be able to access eduroam (above). For OWL access, please come to room 140 in the Department of Computer Science or email firstname.lastname@example.org.
Bringing your own computer
If you are bringing your own computer and will be in the department for more than a couple of weeks then you should have your equipment tested for electrical safety by Terry Brown in room 140. You will need to make an appointment for when you arrive: contact email@example.com to arrange your appointment for your computer to be electrically tested and security checked. Be sure to remember to bring your power supply cables.
Windows users and all other users should make sure all system updates are kept up-to-date for your own security and to minimise disruption on the network. Windows users especially should make sure they have UP-TO-DATE antivirus software. If you have an out-of-date product, we recommend you uninstall it and install Microsoft Security Essentials available free from http://www.microsoft.com/security_essentials/ .