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Factoring User Experience into the Security and Privacy Design of Smart Home Devices: A Case Study

George Chalhoub‚ Ivan Flechais‚ Norbert Nthala‚ Ruba Abu−Salma and Elie Tom

Abstract

Smart home devices are growing in popularity due to their functionality, convenience, and comfort. However, they are raising security and privacy concerns for users who may have very little technical ability. User experience (UX) focuses on improving user interactions, but little work has investigated how companies factor user experience into the security and privacy design of smart home devices as a means of addressing these concerns. To explore this in more detail, we designed and conducted six in-depth interviews with employees of a large smart home company in the United Kingdom (UK). We analyzed the data using Grounded Theory, and found little evidence that UX is a consideration for the security design of these devices. Based on the results of our study, we proposed user-centered design guidelines and recommendations to improve data protection in smart homes.

Book Title
Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems (CHI 2020)
ISBN
978−1−4503−6819−3/20/04
Location
Honolulu‚ HI‚ USA
Month
April
Publisher
ACM
Year
2020