Skip to main content

Consumer perspectives on digital security

Eros Rrodhe and Anthony Phipps ( Lloyds Banking Group )

Digital consumer security is different to enterprise security in terms of priorities and constraints. In this talk I will offer the consumer perspectives on cyber security from the perspective of a large financial services organisation. I will outline the balance between usability and security and how sometimes these aspects are in conflict. In addition I will outline some practical methods used to test customer behaviours and appetites and offer a view on future trends.

Share this: