Interruptions and Multitasking in Mobile Computing
Mobile computing is astonishing. With just a few keypresses we can listen to new music, navigate to new places, buy products and services, and keep up with work and social communications – all of this being done on the move. However, this astonishing capability places demands on our limited cognitive and perceptual abilities. In this talk, I will describe how interruptions and multitasking are core concerns for mobile computing. I will first describe a framework for how people multitask, focusing on in-car device use and issues of driver distraction. I will then apply this knowledge of multitasking behaviour to consider how smartphones can be redesigned to better handle incoming-calls. Finally, I will talk about our recent work on conducting crowd-sourced experiments to better investigate self-interruptions in natural settings.